Joanne Wismeyer
Most care problems are design problems.
Care led by Joanne — clinician, clinic operator, and health-tech builder — with a team behind her.
Clinical-led. Digitally informed. Care first.
Care can become fragmented between appointments.
This is not usually a clinical problem. It is a care design problem.
Most healthcare teams deliver excellent care. But patients don't experience it in a single moment — they move through enquiry, intake, consultation, treatment, follow-up and longer-term care. When those handoffs disconnect, patients disengage, and teams end up compensating manually.
When care fragments, patients disengage — and disengaged patients don't come back. The retention problem most clinics blame on marketing is usually a care-design problem.
How a clinic knows it worked.
A successful engagement produces results a clinic can point to:
Why Jo
Three things, rarely found together.
A consultant sees the problem. Jo sees why the patient behaved that way — and that's what makes the fix work.
A decade in emergency and cardiac care.
Ten-plus years at Peninsula Health in high-acuity environments. Emergency nursing is triage — rapid assessment, prioritisation under pressure, clear decisions on incomplete information. That instinct translates directly into reading a broken care model. Jo doesn't need a framework to find the danger points; she can feel them.
She has run her own clinics.
Jo founded and ran her own practices — Infinity Glow and Aurea. She has been on the operator side: she knows what patient acquisition costs, what mid-treatment drop-off does to a clinic, and the gap between what a clinic intends and what a patient experiences. She isn't theorising about operations. She has lived them.
She builds patient-facing health technology.
Jo is co-founder of See Stella, a longitudinal skin intelligence platform. She has built technology that changes how patients engage with their health over time, and seen firsthand what behavioural data reveals versus clinical assumption. She understands digital engagement as a builder who started from the clinical problem — not as a vendor.
Clinical experience alone isn't the position. Operator experience alone isn't either. Nor is technology experience. It's all three together — with a team that can build what the work needs.
Where to start
Start with a Connected Care Review.
A structured diagnostic — fixed scope, fixed output, fixed price. Jo spends time in your clinic observing, interviewing and reviewing, then comes back with a clear picture of where care is working and where it isn't.
Not a report that sits in a drawer. A facilitated conversation that becomes the foundation for whatever comes next.
Low risk. A proof of how Jo works. And the input to a fuller engagement, if you choose to continue.
A review looks at:
- patient flow and care pathways
- communication and education
- continuity between visits
- follow-up processes
- workflow design
- systems and digital touchpoints
- patient participation and engagement
You come away with a clear view of:
- where care becomes harder to navigate
- where teams experience friction
- where connected design strengthens continuity